Ms. Razan Mohammed AlMazroo is an Innovation and Experience Design Director in Digital Government Authority. She holds a Bachelor degree in Information Technology from King Saud University and a Master degree in Business Administration from Al-Faisal University. She has more than 12 years of professional experience in Technology systems and ERP, Human centred Design HCD, Government Innovation and Innovation management, Customer-Centric Service Maturity and Design. She has worked in different sectors Banking, Health care, and Government. This diversification of industries has yielded her with different perspective and expanded her horizon. Provided her with a varied skillset that helped her succeed in multi domains. "Never doubt that a small group of thoughtful, committed, citizens can change the world. Indeed, it is the only thing that ever has" - Margaret Mead