
Rami Haffar
Partner-Head of Technology@@New Metrics
Rami Haffar heads the XM technology practice at New Metrics, leading efforts to build cutting-edge VOC and VOE programs and digital systems for business transformation. He specializes in leveraging digital, data, and advanced analytics to drive revenue growth by integrating clients' IT landscapes and translating data strategies into actionable plans. As a catalyst for CX change, he has executed complex customer and employee experience analytics programs. Rami is a Certified Customer Experience Professional (CCXP) with an MBA from ESADE Business School.