As a seasoned CX Domain expert with over 19 years of diverse experience, Piyali has significantly contributed to the success of the CX division at Hansa Research. She has driven business development, managed key client relationships, developed teams, and ensured timely delivery of commitments. Her strategic initiatives include integrating new products, revamping operations, and launching international offices. Piyali’s expertise in leveraging customer insights for continuous improvement is recognized both nationally and internationally, earning her numerous awards and roles as a judge in prestigious forums.

• Top Global CX Professional Award at CXMStars™ (2022, 2023)
• Mumbai's Woman Leader at World Women Leadership Congress (2023)
• Most Talented Quality Leader at World Quality Congress (2023)
• CX Personality of the Year at Leadership Summit and Awards (2021)