Rishu Kapoor Rishu, VP & Head of EMEA region has over 15 years of experience in customer experience space. He comes with vast experience working with some of the Fortune 500 companies on use of technology to craft meaningful customer journeys. He heads a diversified portfolio of products that help CX organizations to achieve their key customer service metrics. He has been instrumental in driving a data driven & customer first approach by undertaking Gen AI initiatives. His north star metric approach of delivering ROI is one of the key to his on-going relationships with customers, partners & other stakeholders.